8220 Jasper Avenue NW, Edmonton, AB T5H 4B6

(780) 965-9945

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Privacy Policy

FrontlineLabs — Effective Date: January 1, 2026

Important Notice Regarding Text Messaging Data: FrontlineLabs ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data and consent is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information

  • Name, email address, phone number, physical address
  • Payment information when you make a purchase or request a quote
  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

  • IP address, browser type, device information
  • Website usage patterns and analytics
  • Cookies and similar technologies

Customer Communication

  • Records of inquiries and service requests
  • Appointment details and preferences
  • Service history and feedback

2. How We Use Your Information

We use collected data to:

  • Provide and improve our services
  • Process transactions and payments
  • Communicate with you about your inquiries, appointments, and promotions
  • Send SMS notifications you have opted in to receive
  • Comply with applicable laws and regulations

3. SMS Terms & Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

Opt-Out Instructions

  • You can cancel SMS notifications at any time by replying "STOP."
  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
  • All opt-out requests are processed immediately.

Message Frequency & Content

  • Message frequency varies based on your interactions with our business.
  • Messages will be directly related to the services you have requested.
  • We do not send promotional content without specific consent.

Help & Support

  • Reply "HELP" for assistance or contact us at hello@frontlinelabs.ca.
  • Customer support is available during regular business hours.

Carrier Information

  • Standard message and data rates may apply.
  • Carriers are not liable for delayed or undelivered messages.
  • Supported carriers include AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers

Third-party vendors who perform services on our behalf (e.g., payment processing, appointment scheduling, IT support), bound by confidentiality obligations and prohibited from using your data for their own marketing purposes.

Legal Requirements

When required to comply with applicable law, regulation, legal process, or governmental request.

Business Transfers

In connection with a merger, acquisition, or sale of assets, subject to the same privacy commitments described here.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights & Choices

You may request access to, correction of, or deletion of your personal information, and may opt out of marketing communications at any time, by contacting us using the information below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date noted above.

8. Contact Us

For any questions regarding this Privacy Policy, please contact us at: